OPAN is committed to protecting your privacy. This policy outlines how we manage privacy protection of your personal information, in accordance with the privacy law.
What are our privacy obligations?
Our policy is designed to protect the privacy of our users. The privacy obligations that apply to the operation of all OPAN organisations and the OPAN website concern the collection, use, and storage of personal information.
In dealing with personal information, OPAN adheres to the obligations outlined in the Privacy Act 1988 (Cth) and any applicable state or territory privacy laws.
Your personal information
OPAN will only collect personal information which it deems necessary for its activities, including information required by funding bodies. We will only hold personal information directly related to our functions and activities, and only use this information for the purpose/s for which it was collected.
We collect personal information from people who are connected to our operations and activities. This includes, but is not limited to, recipients of our services, employees, participants in advocacy campaigns and health professionals.
Information collection and protection
Information may be collected directly by OPAN, or by people/organisations acting on behalf of OPAN. Additionally, information may be collected from this OPAN website and from call centres.
We do not share information about you with other agencies, organisations or providers without your permission, unless:
- it is necessary to provide you with a service that you have requested
- you would reasonably expect, or have been told, that information of such a nature is usually disclosed to individuals, bodies or agencies
- it is required by law
- it will prevent or lessen serious and imminent threat to somebody’s wellbeing or life.
We have systems and procedures in place to protect your personal information from misuse and from unauthorised access.
Some functions of our website, such as the management of content: are run in consultation with a third party organisation. Third party organisations within Australia are bound by the Privacy Act 1988 (Cth).
We will only collect personal information from the OPAN website where a person chooses to provide that information. No data that could reveal your identity is collected by simply browsing or downloading content from our website.
As part of our web based service delivery, we provide information, education materials and third party information on our website. Any information supplied to us as part of the ‘contact us’, ‘request an advocate’ or ‘request an education’ form processes will remain confidential, and will not be disclosed to any unspecified third party providers.
Website usage and cookies
OPAN may collect a range of technical information. This information includes your server or IP address, general geographic location, and the date and time of your browsing session. This information is used for development and statistical purposes.
Though a cookie does not identity individuals, it does identify devices. You can set your browser to notify you when you receive a cookie and this will provide you with the opportunity to either accept or reject the cookies.
Personal information accuracy
It is important that the information provided to OPAN is accurate and up-to-date. If your circumstances or personal information change, we ask that you provide us with an update so that we can continue to provide you with high quality service. We will always take reasonable steps to ensure that the information we hold about you is accurate and up-to-date.