Older Persons Advocacy Network organisations provide information on a range of topics relating to Commonwealth funded aged care services.
For example. The network organisations can provide information on how to access new aged care services.
They can also inform people about their rights and responsibilities when receiving care.
The Network provides information to care recipients, carers, family members, service providers and members of the public.
The information provided is free, independent, confidential and respectful of your right to remain anonymous.
The Network aims to make information accessible to people with diverse needs.
There are a range of ways you can connect with the network, including over the phone, electronically, and face to face where practical.
Where you require further information and support, the network may connect you to an advocate.
You can request information from the Older Persons Advocacy Network organisation in your area via:
Phone: 1800 700 600.
Online enquiry click here.
The information and advocacy support provided, helps people access and interact with the aged care service system.
When requests for information and support are made for issues outside of this, experienced staff will ensure an appropriate referral is made.
For example. You may be offered a referral if you are seeking information and support on issues relating to health care services, retirement villages or neighbourhood disputes.
Information about Aged Care Services.
Accessing aged care services.
My Aged Care is the main entry point into the aged care system in Australia.
My Aged Care can make arrangements for an assessment to determine your eligibility for Commonwealth funded aged care services.
My Aged Care can also provide information on a range of topics including fees and charges, financial hardship provisions, residential respite, end of life care and more.
The service finders on the My Aged Care website can help you locate and compare the services in your area.
My Aged care can be contacted via
Phone: 1800 200 422.
For support to engage with My Aged Care or to raise a concern about My Aged Care, Contact Us.
Aged Care Complaints.
Older Persons Advocacy Network organisations can provide you with support to raise and address concerns you may be having with your aged care service provider.
You may also choose to formally lodge a complaint about a commonwealth funded aged care service directly through the Aged Care Complaints Commissioner.
You can contact the Aged care Complaints Commissioner via
Phone: 1800 550 552.
For support making a complaint to the Aged Care Complaints Commission you can Contact Us.
Aged care rights and responsibilities.
If you receive aged care services, you have rights and responsibilities.
For residential care, refer to the Charter of Care Recipients’ Rights and Responsibilities – Residential Care.
For home care , refer to the Charter of Rights and Responsibilities – Home Care.
For more information about your rights and responsibilities contact us.
Aged Care Legislation.
The Aged Care Act 1997 (the Act) and associated Aged Care Principles set out the legislative framework for the funding and regulation of aged care.
For the latest version of the Aged Care Act 1997 visit the Australian Government’s Department of Health.
The Carer Gateway is a national online and phone service that provides practical information and resources to support carers. The Carer Gateway also features an interactive service finder that helps carers connect to local support services.
You can access the Carer Gateway via
Phone 1800 422 737.
You can also contact Carers Australia. Carers Australia is the national peak body representing Australia’s carers.
For more information about the support offered by Carers Australia visit www.carersaustralia.com.au or phone 1800 242 636.
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